Although the Learning and Workplace Survey is still open, the results of 3,500 people* who rated the importance (value/usefulness) of 10 different ways of learning in the workplace are shown below – ranked by their combined Very Important + Essential scores with the red shaded areas and red figures highlighting where the most responses have been received.
|Rank||Results of the Learning in the Workplace survey
|1||Knowledge sharing within your team||2%||11%||30%||57%||87%|
|2||Web search for resources (eg Google)||3%||18%||32%||47%||79%|
|3||General conversations and meetings||2%||19%||39%||40%||79%|
|4||Personal & professional networks and communities||3%||22%||38%||37%||75%|
|5||External blogS and news feeds||11%||27%||37%||25%||62%|
|6||Content curated from external sources||10%||32%||38%||20%||58%|
|7||Self-directed study of external courses||13%||34%||35%||18%||53%|
|8||Internal company documents||14%||39%||30%||17%||47%|
|9||Internal job aids||20%||36%||29%||15%||44%|
As you can see the results show that company training/e-learning is the lowest rated way to learn at work, whilst knowledge sharing within teams, web search, conversations and professional networking are the most valued.
These results have already led to someone asking me the question “Are Search and Social ousting L&D?” I certainly think it is a strong indicator that the function needs to change, and the results suggest the focus of work should be in the areas that are seen as high value, e.g.
- supporting knowledge sharing in work and project teams across the organisation
- building the new personal and social learning skills that will ensure all employees can thrive in today’s workplace.
- developing self-service resources in more usable and popular formats
I’m currently carrying out some finer analysis on the results focusing on different types of users (using the categories below), which is already highlighting some interesting information about specific user preferences. Once completed, I will share further details in another post.
* Who took the survey?
- Sex: Male: 40%; Female : 60%
- Age: <30 : 7%, 31-40 : 27%, 41-50: 33%, 51-60 : 26%; >60 : 7%
- Job type: Non-managerial+other: 54%, line managers: 8%; middle: 19%, senior: 19%
- Function: 50% HR/L&D, 50% from all other functions (incl 9% IT, 5% Sales & Marketing)
- Industry: 36% edu-related; 64% non-edu related (incl 10% technology, 10% Government, 9% financial services, 5% healthcare, 4% retail)
- Organisation size: 64% from orgs with more than 250 people, evenly split between other org sizes
- Location: In 54 countries incl USA (32%), Australia (12%), Canada (7%), UK (18%) and other countries in Europe, South America & Asia