“The business of Education is education; the business of Business is business.“
Continuous learning and performance improvement lies at the heart of any business – not packaged training courses, programmes or events.
The work of the L&D department is shifting from “packaging up learning” to enabling and supporting continuous learning in teams and groups.
This means moving away from instructor mode to advisor/consultant mode – working with teams as required to help them solve their own problems in relevant and meaningful ways.
Sometimes, it can mean providing a helping hand for a team or group to get started working (and learning) together – particularly where this has previously not been encouraged. But it’s not about training them to be social, but showing them how to be social.
I wrote about my experience working with the Pfizer Sales Team in India helping them learn out to loud so that they could move to working out loud. I used a Guided Social Learning approach, where my role as a Learning Guide diminished over time, so that by the end of the few weeks working with the team, I dropped out of the group and they continued to work together on their own.
Self-governance is the key; not dependence on L&D.