3 emerging services of the L&D Department

As I prepare myself for an upcoming meeting on the Future of Workplace Learning, I have put together a simple slide to show what I see as 3 emerging services of the future L&D department.

  1. Content Production Service - creating courses and resources
  2. Learning Concierge Service – identifying one-size-fits-one solutions for ad hoc performance problems and ongoing professional development
  3. Connected Workplace Service – supporting continuous learning and performance improvement through knowledge sharing and collaboration

The question becomes as Production Services are increasingly outsourced in organisations, and L&D needs to move from organising learning for others to supporting self-organised learning, how ready are you to provide these new services?

8 comments to 3 emerging services of the L&D Department

  • Jane, THANK YOU. I was just struggling with representing this graphically to my leadership, and it fits the vision for our fledgling T&D function perfectly!

  • Jane, in a short blog post you have summarized so much of what L&D needs. I have one question: how do you see the L&D department working with the rest of the organization to optimize these three services? Is it a central role of the department or does each work separately with the rest of the organization?

    • Good question, it would seem more appropriate for there to be one department with these three inter-related functions, however, I expect that in some organisations the current Training department will only want to do Content Production – so other parts of the business may take up the other two services.

  • This is great and it can also be seen in the new MOOC space… with OER’s being the content creation, the learning concierge are the MOOC’s and ad-hoc study groups the connected work (learning ) space. Thank

  • Marie Capogna

    Jane, I am honestly thrilled with your choice of terminology on the three emerging services of L & D roles. I work in a Lean manufacturing environment and one of our fundamental applications is called “5 S”. It seems you have taken big steps, similar to 5 S, by articulating the L & D role in the way you have here. I want to hear even more of your thoughts on the subject. Thank you!

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