What is the primary role of the learning professional in an organisation today?
- Is it to organise and manage what people learn?
- by designing, creating and delivering content (training/instruction/courses/resources)
- then tracking that people use it, and
- measuring success in terms of learning activity metrics (e.g. page accesses, quiz tests, course completions)
- Or is it to enable and support how people learn best?
- by understanding where individuals have the most valuable learning experiences (other than top-down, organised/managed instruction)
- then enhancing and supporting these other self-organised and self-managed approaches (e.g. as a part of work team collaboration, or independent professional learning and development), and
- helping them to measure success in terms of performance metrics (ie how it is helping them to do their job or do it better)
Many might say that both of these are important in today’s workplace, in which case the question is how much of the role should be about organising and managing what people learn compared to enabling and supporting how people learn?