|
EPSS and Help Desk Tools
These tools are for building support documentation, and
help within
the corporate workflow.
Key to Availability
£=cost;
C =add code to web page/blog etc;
D =download;
H = hosted service; OS = Open
source; FT=free trial
|
Tool |
Summary |
Available |
|
2Work! |
Electronic Performance
Support System gives users the information they need, when they need
it, automatically, so that they can get to work quickly.
|
£ |
D |
|
|
Assistware |
Delivering process knowledge and support to your
employees while they work with their IT applications |
£ |
D |
|
|
Eedo Context |
On-demand, performance support tool which delivers
specific learning content to users based on their profile, the
software application in use and the location where help is needed.
|
£ |
D |
|
|
Epiplex500 |
Helps large companies improve the performance of
their enterprise application-enabled business processes |
£ |
D |
|
|
HelpSpot |
Enables your support staff to solve problems the
first time and easily manage many requests from multiple sources |
£ |
D |
FT |
|
SupportPoint |
Knowledge base solution that provides access to
structured documentation about products, processes, procedures, and
systems |
£ |
D |
|
|
TaskGuide |
Develop intelligent, electronic job aids that provide
step-by-step instructions to help users carry out complex procedural
tasks quickly and accurately |
£ |
D |
FT |
|
